Frequently Asked Questions (FAQ)
General Information
What types of furniture does FurnitureR offer?
FurnitureR offers a selection of modern and functional furniture to furnish your home, including:
- Living room furniture
- Dining tables and chairs
- Bedroom furniture
- Storage solutions
- Office furniture
- Outdoor furniture
Our collections are designed to combine design, practicality, and everyday comfort.
Where do you deliver your products?
We deliver our products to several European countries.
Delivery availability depends on your address and will be confirmed during the order process.
How can I contact customer service?
Our team is available to answer your questions regarding products, orders, delivery, or after-sales service.
You can contact us at:
Email: support@furniturer.com
We will respond as soon as possible.
Orders
How to place an order?
To order a product:
- Add the desired item to your cart;
- Click on “Checkout”;
- Complete your delivery and payment information;
- Confirm your order.
A confirmation will be sent to you by email after validation.
Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us as soon as possible.
If the order has not yet been shipped, we will do our best to accommodate your request.
An already shipped order will need to follow our return procedure.
Delivery
What are the delivery times?
Delivery times generally vary depending on the destination and product type.
Estimated information is provided during the order placement process.
Once your order has been shipped, a tracking number may be provided to you.
How can I track my order?
When your order is shipped, you will receive an email containing available tracking information.
You will be able to track the delivery of your package using the information provided by the carrier.
What should I do if my package arrives damaged?
If your package arrives damaged, please contact our customer service quickly.
Please provide:
- Your order number;
- Photos or videos of the package and product;
- A description of the problem encountered.
Our team will examine your request and propose a suitable solution.
Products and Assembly
Is the furniture easy to assemble?
Most of our furniture is designed for easy home assembly.
Each product comes with assembly instructions and necessary accessories.
Are product dimensions indicated?
Yes. Detailed dimensions are available on each product page.
We recommend checking the dimensions before purchase to ensure the furniture fits your space.
Can product colors vary?
Displayed colors may vary slightly depending on your screen settings.
Small differences may also exist depending on the materials used.
Returns and Refunds
Can I return a product?
Yes. In accordance with applicable European regulations, consumers have a right of withdrawal of 14 days after receiving their order.
For more information, please consult our:
Return Policy and Right of Withdrawal
When will I receive my refund?
Once the return is received and verified, the refund will be issued via the same payment method used during the purchase.
The time it takes for the refund to appear may vary depending on your bank.
Payment
What payment methods do you accept?
Available payment methods are displayed during the checkout process.
All transactions are processed securely by our payment providers.
Need help?
Our team is available for any questions.
Email: support@furniturer.com