Shipping policy
Shipping Policy
Last Updated: 21 October 2026
At FurnitureR, we aim to provide a reliable and transparent delivery experience for customers across our supported European destinations.
This Shipping Policy applies to purchases made through https://eu.furniturer.com, operated by FURNITURE R SARL, a company registered in France.
1. Shipping Destinations
FurnitureR delivers to selected European countries, including France, Germany, Italy and Spain.
Delivery availability depends on the destination address, product specifications and available shipping services.
Customers can confirm whether delivery is available to their address during checkout.
Some remote areas, islands and special territories may not be eligible for delivery.
2. Shipping Costs
Free standard shipping is available for eligible orders within our supported delivery areas.
Any applicable shipping charges will be clearly displayed during checkout before the customer confirms payment.
We do not add undisclosed shipping or handling charges after an order has been placed.
3. Order Processing Time
Orders are generally prepared for dispatch within 2–3 business days after payment confirmation.
Business days exclude weekends and public holidays applicable to the dispatch location.
Processing may take longer during peak periods or when additional order verification is required. If a significant delay occurs, we will inform the customer as appropriate.
4. Estimated Delivery Times
Orders are dispatched from our fulfillment facilities in France and Germany, depending on product availability and destination.
Estimated carrier transit times are as follows:
|
Delivery Type |
Estimated Transit Time |
|
Domestic delivery within the dispatch country |
5–7 business days |
|
Cross-border delivery to another supported European country |
7–10 business days |
These transit estimates begin after the order has been dispatched and are additional to the order processing time stated above.
Delivery times are estimates, not guaranteed arrival dates. Actual delivery may vary depending on the destination, carrier operations, public holidays and other circumstances.
Where a specific delivery timeframe is agreed with the customer, that timeframe will apply, subject to applicable consumer law.
5. Order Dispatch and Tracking
Once an order has been dispatched, shipping confirmation and tracking information will be provided when available.
Customers can use the tracking information to follow the progress of their delivery.
Some furniture orders may be shipped in multiple packages, which may arrive separately.
6. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.
If your order has not arrived within the expected delivery period, please contact our customer service team so we can investigate.
If delivery cannot be completed within an agreed timeframe, customers retain their rights under applicable consumer protection laws, including the right to request delivery within an appropriate additional period and, where legally applicable, cancel the order and obtain a refund.
7. Damaged or Missing Packages
If your order arrives with visible damage, missing packages or missing items, please contact us as soon as reasonably possible.
To help us investigate, please provide your order number, a description of the issue and photographs where available.
We will review the situation and assist with an appropriate resolution in accordance with applicable consumer protection laws.
Reporting a delivery issue does not affect your statutory consumer rights.
8. Returns and Refunds
For information about order withdrawal, product returns and refunds, please refer to our Return & Refund Policy.
Return arrangements and return shipping costs are governed by that policy and applicable consumer protection laws.
9. Contact Us
For questions about shipping, delivery status or your order, please contact:
FurnitureR Customer Service
Email: service@furniturer.com
Telephone: +33 6 88 93 26 73
Website: https://eu.furniturer.com
We aim to respond to email inquiries within 2–3 business days.