Privacy policy

Privacy Policy

Last Updated: 21 October 2026

At FurnitureR, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, share, retain and protect personal information when you visit our European online store at https://eu.furniturer.com, purchase our products or contact us.

It also explains your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Who We Are

The FurnitureR European online store is operated by FURNITURE R SARL, a company registered in France.

Legal Company Name: FURNITURE R SARL

Trading Name: FurnitureR

Registered Office:/nLes Aillis Avenue Raoul Aladenize

18500 Mehun-sur-Yèvre

France

 

Trade and Companies Register: 825 141 898 R.C.S. Bourges

Customer Service and Privacy Contact: service@furniturer.com

Telephone: +33 6 88 93 26 73

Website: https://eu.furniturer.com

FURNITURE R SARL is the data controller for the personal data it processes in connection with operating the FurnitureR European online store.

Shopify and certain other service providers may also act as independent data controllers for specific processing activities, as explained below.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

Contact Information: Your name, email address, telephone number, billing address and delivery address.

Order Information: Products purchased, order number, purchase date, order value, payment status, delivery information, returns and refunds.

Payment Information: Information necessary to process and verify payments. Payment transactions are handled through the payment services available at checkout. We do not normally receive or store complete payment card details.

Customer Service Information: Messages, photographs, order details and other information you provide when requesting assistance or making a complaint.

Technical Information: IP address, browser type, device information, website activity and information collected through cookies or similar technologies.

Marketing Preferences: Your subscription preferences, consent choices and information relevant to marketing communications, where applicable.

We aim to collect only the personal information necessary for the relevant purpose.

3. How and Why We Use Your Information

We process personal data for the following purposes and legal bases:

 

Where we rely on legitimate interests, we consider the relevant interests and your rights and freedoms.

Where processing is based on consent, you may withdraw your consent at any time.

4. Orders and Payments

We use your personal information to process purchases, confirm payments, arrange deliveries, provide order updates and handle customer service requests.

Certain information, such as your delivery address and contact details, is necessary to fulfil your order.

Payments are processed through the payment service providers made available on our website. These providers may process payment information in accordance with their own privacy notices and applicable legal requirements.

5. Shopify and Other Service Providers

Our online store is hosted on the Shopify e-commerce platform.

Shopify processes personal data when you visit our website or make a purchase, including information required to provide and secure its e-commerce services.

We may also share relevant personal data with:

•  Payment service providers.

•  Warehousing, logistics and delivery partners.

•  Customer service and technical support providers.

•  Analytics, advertising and marketing service providers, where applicable.

•  Professional advisers and public authorities where necessary or legally required.

We share information for relevant business, contractual or legal purposes and seek to limit disclosure to what is necessary.

Certain service providers may process personal data on our behalf, while others may act as independent data controllers.

Shopify Enhanced Services

Our store has enabled Shopify Network Intelligence.

Through this functionality, Shopify may process information about your interactions with our store together with information from your interactions with Shopify and other merchants to provide enhanced services.

Depending on the services used, these activities may support website improvements, personalisation, business insights and more relevant advertising.

Shopify may process certain information for these Enhanced Services as an independent data controller, as described in its applicable privacy documentation.

For more information, please review:

Shopify Consumer Privacy Policy:/nhttps://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:/nhttps://privacy.shopify.com

Through Shopify’s Privacy Portal, you can learn about and exercise applicable privacy rights relating to Shopify’s processing, including requests concerning certain advertising-related uses of your data.

Where required by law, we seek your consent for relevant non-essential tracking and advertising activities. You may manage or withdraw your consent through the privacy controls available on our website.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies for essential functionality and, where enabled and permitted, additional purposes.

Our cookie preference system distinguishes the following categories:

Strictly Necessary Cookies: Required for essential website functions, including shopping cart operation, checkout and security.

Personalisation Cookies: Used to remember preferences and provide a more personalised website experience.

Advertising Cookies: Used, where enabled, to measure marketing effectiveness and support relevant advertising.

Analytics Cookies: Used, where enabled, to understand how visitors interact with our website and improve its performance.

Where consent is required, non-essential cookies and similar technologies are used only after the appropriate consent has been obtained.

You can choose to accept all, reject non-essential cookies or manage individual categories through our cookie consent interface.

You may also change or withdraw your consent through the cookie preference controls available on our website.

Strictly necessary cookies may remain active because they are required for the operation of the website.

7. Marketing Communications

If you subscribe to FurnitureR marketing communications, we may send information about products, promotions and updates in accordance with applicable law.

Where consent is required, we will obtain it before sending promotional communications.

You can unsubscribe at any time by using the unsubscribe link in our marketing emails or by contacting service@furniturer.com.

Unsubscribing from promotional communications does not prevent us from sending essential messages relating to your orders or customer service requests.

8. International Data Processing and Transfers

FurnitureR uses Shopify and authorised service providers to operate its online store, process orders, arrange deliveries, provide customer support and maintain its services.

Personal data may be processed or accessed from countries outside the European Economic Area (EEA), depending on the location of our service providers and authorised personnel.

Where personal data is transferred outside the EEA, FurnitureR takes steps to ensure compliance with applicable GDPR requirements. Where required, appropriate transfer mechanisms and safeguards are used, including relevant European Commission adequacy decisions or Standard Contractual Clauses, together with supplementary measures where necessary.

For further information about international data processing, transfers and applicable safeguards, please contact service@furniturer.com.

9. How Long We Keep Your Information

We retain personal data only for as long as necessary for the purposes for which it was collected, taking into account applicable legal obligations.

Retention periods vary depending on the type of information and its purpose.

Order and Transaction Records: Retained as necessary to fulfil purchases and comply with applicable accounting, tax and commercial obligations.

Customer Service Records: Retained as necessary to handle inquiries, complaints, after-sales service and potential disputes.

Marketing Information: Retained in accordance with applicable marketing, consent and data protection requirements.

Technical and Cookie Information: Retained according to the relevant purpose, applicable retention rules and technology settings.

When personal data is no longer required, it will be deleted or anonymised unless continued retention is legally justified.

10. Your Rights Under the GDPR

Subject to applicable legal conditions, you may have the following rights:

Right of Access: Request access to your personal data.

Right of Rectification: Request correction of inaccurate or incomplete information.

Right of Erasure: Request deletion of your personal data in applicable circumstances.

Right of Restriction: Request that certain processing activities be restricted.

Right of Data Portability: Receive certain personal data in a structured, commonly used and machine-readable format.

Right of Object: Object to certain processing activities, including direct marketing.

Right to Withdraw Consent: Withdraw consent where processing is based on consent.

Rights Relating to Automated Decision-Making: Exercise applicable rights concerning certain decisions based solely on automated processing.

To exercise your rights, please contact:

Email: service@furniturer.com

We may request information reasonably necessary to verify your identity.

We will respond within the time limits established by applicable law, generally within one month, subject to legally permitted extensions.

Some requests may be subject to exceptions, including obligations to retain certain transaction or accounting records.

For privacy rights relating specifically to Shopify’s independent processing activities, you may also visit:

https://privacy.shopify.com

11. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, misuse and disclosure.

Our store uses Shopify’s e-commerce infrastructure and associated security features.

Access to personal information is limited to authorised personnel and service providers where necessary for legitimate business purposes.

Although we take data security seriously, no electronic transmission or storage method can be guaranteed to be completely secure.

12. Complaints to a Data Protection Authority

If you have concerns about how we process your personal data, you may contact us at service@furniturer.com.

You also have the right to lodge a complaint with a competent data protection supervisory authority.

In France, the supervisory authority is:

Commission Nationale de l’Informatique et des Libertés (CNIL)

Website: https://www.cnil.fr

13. Third-Party Websites

Our website may contain links to third-party websites and services.

These third parties may have their own privacy policies and data processing practices.

We encourage you to review their privacy information when using their services.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, services, technologies or legal obligations.

Any updated version will be published on this page with a revised “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

15. Contact Us

For questions or requests concerning this Privacy Policy or the processing of your personal data, please contact:

FURNITURE R SARL – FurnitureR

Email: service@furniturer.com

Telephone: +33 6 88 93 26 73

Registered Office:/nLes Aillis Avenue Raoul Aladenize

18500 Mehun-sur-Yèvre

France

 

Website: https://eu.furniturer.com