Refund policy

Return & Refund Policy

At FurnitureR, we want to provide a simple and transparent shopping experience. If your purchase does not meet your expectations, you can contact us so that we can work together to find the best solution.

14-Day Right of Withdrawal

In accordance with applicable European consumer regulations, you have 14 days from the date you receive your order to exercise your right of withdrawal, without having to provide any reason.

To exercise your right of withdrawal, please contact us at:
Email: support@furniturer.com

Please include:

  • Your order number;
  • The product(s) concerned;
  • The reason for your request (optional).

We will then provide you with the necessary instructions to arrange the return.

Return Conditions

To be accepted, the returned product must meet the following conditions:

  • The product must be returned in a condition suitable for resale;
  • Items must be complete, including all accessories and assembly components;
  • Products must be properly protected to avoid any damage during transport.

Products showing signs of excessive use, damage caused by improper handling, or personal modifications may not be eligible for a full refund.

Return Shipping Fees

Except in cases of defective products, items damaged upon delivery, or errors on our part, return shipping fees may remain the responsibility of the customer in accordance with the applicable conditions.

For bulky items such as furniture, we recommend contacting us before any shipment in order to confirm the return procedure and avoid unnecessary costs.

Damaged Products or Quality Issues

We place great importance on the quality of our products.

If your order arrives damaged, has a defect, or if any part is missing, please contact us as soon as possible with:

  • Your order number;
  • Photos or videos showing the issue;
  • A detailed description of the defect found.

Our team will review your request and offer a suitable solution, such as:

  • Sending replacement parts;
  • Replacing the product;
  • Another appropriate solution depending on the situation.

Refunds

After receiving and inspecting the returned product, we will inform you whether the refund has been approved or refused.

If the refund is approved, it will be issued using the same payment method used for the purchase.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

An order that has already been shipped generally cannot be cancelled and will need to follow our return procedure.

Contact

For any questions regarding returns or refunds:

FurnitureR Customer Service
Email: support@furniturer.com

We are always available to support you and help you find the best solution.